Terms & Conditions — Organisations
Last updated: May 2026. Draft — pending legal review.
These terms apply if you are accessing HyperTribe on behalf of an organisation, label, agency, sports body, or other business (a “Customer”). If you are an individual artist using HyperTribe for your own career, our Artist Terms apply instead. Where a separate signed Master Services Agreement (MSA) or Order Form exists between you and HyperTribe, that document takes precedence over these terms to the extent of any conflict.
1. Definitions
“HyperTribe” / “we” / “us” means HyperTribe Music Services Ltd (company number 14184929), registered in England and Wales. “Customer” / “you” means the organisation entering into this agreement. “Service” means the HyperTribe platform and any modules, dashboards, or AI features made available to you under your subscription. “Customer Data” means data you, your users, or your members submit to or generate through the Service.
2. The service
HyperTribe provides a behavioural intelligence and operational platform for talent development, retention prediction, and team operations. The specific scope (modules, seats, integrations, deliverables) is set out in your Order Form or proposal.
We continuously improve the Service. We will give you reasonable notice of any material reduction in functionality.
3. Access and account security
You are responsible for managing user access within your organisation, for the acts and omissions of your users, and for the security of your credentials. You must notify us promptly of any unauthorised access.
4. Fees and payment
Fees, billing frequency, and payment terms are set out in your Order Form. Unless stated otherwise, invoices are payable within 30 days of invoice date. Late payments attract interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. All fees are exclusive of VAT, which will be added where applicable.
5. Service availability and support
We aim for 99.5% monthly uptime, excluding scheduled maintenance and force majeure. Where a separate Service Level Agreement is attached to your Order Form, that SLA governs. Support is provided in English during UK business hours via support@hypertribe.com; enterprise tiers may have dedicated channels as specified in the Order Form.
6. Data protection
Where we process personal data on your behalf as part of the Service, we act as a data processor and you as data controller. A Data Processing Addendum (DPA) incorporating the UK International Data Transfer Addendum is available on request and forms part of this agreement. Our current list of sub-processors is published in our Privacy Policy.
7. Intellectual property
You retain all rights in Customer Data and in any outputs of the Service generated solely from Customer Data for your sole use. We retain all rights in the Service itself, including the platform, models, methodology, dashboards, and any aggregated or anonymised insights derived across the customer base. You may not copy, reverse engineer, or build a competing service from the Service or its outputs.
8. Confidentiality
Each party will keep the other's non-public information confidential, use it only to perform this agreement, and protect it with the same care as it protects its own confidential information (and not less than reasonable care). This obligation survives termination.
9. AI features
The Service includes AI-generated analyses, predictions, and drafts. These are decision-support outputs, not professional advice. You are responsible for human review before acting on AI outputs, especially where they relate to employment, performance management, contractual decisions, or anything that could materially affect an individual.
10. Warranties and disclaimers
We warrant that the Service will be provided with reasonable care and skill. Except for that warranty and any non-excludable statutory warranties, the Service is provided “as is” and we disclaim all other warranties, express or implied, including fitness for a particular purpose.
11. Limitation of liability
Nothing in this agreement limits either party's liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.
Subject to that, neither party is liable for indirect, consequential, or special losses, loss of profits, revenue, business, anticipated savings, goodwill, or opportunity. Each party's total aggregate liability under this agreement is capped at the fees paid or payable by the Customer in the 12 months preceding the event giving rise to the claim.
12. Term and termination
The agreement runs for the term set out in your Order Form. Either party may terminate for material breach with 30 days' written notice if the breach is not remedied within that period. On termination we will, on your written request and at your cost where reasonable, return or delete Customer Data within 60 days, subject to legal retention requirements.
13. Force majeure
Neither party is liable for failure or delay caused by events outside its reasonable control, including acts of god, war, civil disturbance, pandemic, network or power outage, or actions of third-party providers, provided the affected party notifies the other promptly and uses reasonable efforts to mitigate.
14. General
This agreement (together with the Order Form, DPA where applicable, and Privacy Policy) is the entire agreement between the parties. Neither party may assign without the other's consent, except that HyperTribe may assign to a successor in connection with a corporate reorganisation or sale. No third party has rights under this agreement under the Contracts (Rights of Third Parties) Act 1999.
15. Governing law
This agreement is governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
16. Contact
Commercial: team@hypertribe.com. Legal / contracts: legal@hypertribe.com.