Terms & Conditions

Last updated: April 2026. Draft — pending legal review for v1 launch.

1. Introduction

These Terms and Conditions govern your access to and use of HyperTribe ("the Service"), operated by HyperTribe Ltd ("we", "us", "our"). By accessing the Service, you agree to be bound by these terms. If you do not agree, please do not use the Service.

2. Service Description

HyperTribe provides an AI-powered operational intelligence platform that surfaces insights, monitors team activity, and assists leaders in managing their organisations more effectively. The Service is provided on a subscription basis and is intended for business use only.

The Service may be updated, modified, or discontinued at any time. We will provide reasonable notice of material changes where practicable.

3. User Obligations

You agree to use the Service only for lawful purposes and in accordance with these terms. You must not use the Service to process data in a manner that violates applicable laws, including but not limited to data protection legislation. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

4. Payment Terms

Subscription fees are billed monthly or annually in advance, as selected at the time of purchase. All prices are in GBP and include VAT where applicable. Payments are processed securely via Stripe. Subscriptions renew automatically unless cancelled before the renewal date. We do not offer refunds for partially used subscription periods.

5. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR. By using the Service, you acknowledge that we will process data as described in the Privacy Policy. You are responsible for ensuring that any personal data you submit to the Service is submitted with appropriate consent or legal basis.

6. Intellectual Property

All content, software, and technology that forms part of the Service is owned by or licensed to HyperTribe Ltd. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes. You may not copy, modify, distribute, sell, or reverse engineer any part of the Service without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, HyperTribe Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability to you for any claim arising from your use of the Service shall not exceed the fees paid by you in the twelve months preceding the claim.

8. Termination

We reserve the right to suspend or terminate your access to the Service if you breach these terms or if we reasonably believe your use poses a risk to the Service or other users. You may cancel your subscription at any time through your account settings. Upon termination, your access to the Service will cease at the end of the current billing period.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

If you have questions about these terms, please contact us at legal@hypertribe.com. We aim to respond to all enquiries within five business days.